Get in Touch With Us
This page explains how to contact the Casino Not On Gamstop editorial team, what we can help with and what we cannot. We publish research-based guides to casinos not on GamStop for UK readers, so most messages concern accuracy, listings or how we assess offers.
Before you write: what we can and cannot do
We are an independent comparison site, not a casino, and we do not run any of the brands we list. That shapes which messages we can act on.
| We can help with | We cannot help with |
|---|---|
| Corrections to bonus terms, payment details or other facts on our pages | Resolving a dispute with a casino, such as a delayed withdrawal or closed account |
| Questions about how we research and rank options | Releasing, reversing or chasing payments held by an operator |
| Suggestions for topics or guides | Guaranteeing outcomes, winnings or withdrawals |
| Pointing you towards official support organisations | Removing you from GAMSTOP or shortening an exclusion period |
How to reach the team
Use the contact route shown in the site header or footer, or reply to any email you have received from us. Please do not send passwords, full card numbers or identity documents by email. We will never need them.
We have not published a guaranteed response time. We read messages as they arrive and reply where a reply is useful, but busy periods can mean a wait.
What to include in your message
- The page address or the name of the casino your question concerns.
- The exact statement you think is wrong, unclear or out of date.
- What you found instead, with a link or screenshot of the operator's own terms if you have one.
- The date you saw it, since bonus terms and payment options change often.
Reporting an error or out-of-date offer
Welcome offers, wagering requirements, minimum deposits and withdrawal limits can change without notice. Our pages were last fact-checked on 29 September 2026, and advertised terms are the casino's own claims rather than results we have tested. If a bonus, cap or payment method no longer matches the operator's current terms, tell us and we will review it against the source.
Please check the operator's terms directly before you deposit. Details such as GBP account availability, PayPal or card support, currency conversion charges and verification requirements should be confirmed for your own circumstances rather than assumed.
Questions about our rankings
You are welcome to ask why a site appears where it does. The publisher may earn commission if you use certain links, but commission does not decide position. If you would like the wider picture first, our guide to trusted non GamStop casinos in the UK sets out what we look at, including licensing, ownership, bonus conditions, payments, withdrawals and support.
Ratings are editorial assessments, not customer review scores.
If you have a problem with a casino
We cannot intervene in individual account disputes, but these steps usually help:
- Contact the casino's customer support first and keep a written record of the exchange.
- Use the operator's formal complaints procedure if support does not resolve it.
- Check the licensing body named in the casino's footer for its own dispute route. Overseas licensing bodies may offer far less recourse than the UK Gambling Commission does for licensed operators.
- Keep copies of your verification documents, bonus terms and transaction history.
Sites not on GamStop are generally not licensed by the UK Gambling Commission, so UK-regulated complaint routes and protections may not apply to them.
If gambling is causing you harm
If gambling is affecting your money, relationships or wellbeing, please talk to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. You can also register with GAMSTOP to self-exclude from UK-licensed sites, and use deposit limits or gambling blocking software on your devices. You must be 18 or over to gamble. Gambling is not a way to earn income or solve financial problems.
Partnerships and editorial enquiries
If you represent a company and want to be considered for coverage, say who you are, where you are licensed and who owns the business. We assess brands on the same criteria whatever the commercial relationship, and we do not sell rankings.